Effective Date: January 19, 2026
INNPOSO Trading BV (“we,” “us,” or “our”) is committed to delivering premium quality frozen meats, beverages, and industrial supplies. Given the nature of international B2B trade and the perishable status of our food products, our return policy is governed by the following terms:
1. General Policy Overview
As a B2B wholesaler, all sales are considered final once the goods have been inspected and accepted at the point of delivery or according to the agreed-upon Incoterms (e.g., EXW, FOB, CIF). We do not offer returns or refunds for “change of mind” or overstocking.
2. Perishable Goods (Frozen Meats & Food)
Due to health and safety regulations and the specialized cold-chain requirements for frozen products:
- Returns are not accepted for frozen meats, poultry, or fish once the shipment has left our controlled cold-chain facility or after the customer has taken possession.
- In the event of a discrepancy in quality or temperature upon arrival, the buyer must note this on the Bill of Lading (CMR/AWB) and notify us within 24 hours of receipt with photographic evidence and a formal temperature log.
3. Non-Perishable Goods (Ink, Industrial Salts, Beverages)
For non-perishable goods (e.g., Printing Ink, Road Salt, Canned Beverages):
- Damaged or Incorrect Items: If you receive goods that are damaged or do not match your Proforma Invoice, you must notify us at office@innposotradingbv.com within 3 business days of delivery.
- Restocking Fee: Returns of non-perishable goods in original, unopened packaging may be accepted at our sole discretion. These are subject to a 20% restocking fee, and the buyer is responsible for all return freight and insurance costs.
4. Cancellation Policy
- Orders can be cancelled without penalty within 24 hours of the deposit payment, provided the goods have not been dispatched or specialized packaging has not commenced.
- Cancellations made after dispatch will result in the forfeiture of the deposit to cover logistics and administrative costs.
5. Refund Process
If a refund or credit note is approved following an investigation into damaged or defective goods:
- Refunds will be processed back to the original bank account used for the wire transfer (T/T).
- Refunds are typically processed within 7–14 business days after the claim is finalized.
6. International Shipping & Insurance
INNPOSO Trading BV strongly recommends that all clients ensure their shipments. Our liability ends according to the specific Incoterms 2020 agreed upon in your contract. We are not responsible for delays caused by customs inspections or port congestion.
7. Contact Us
For any questions regarding your shipment or to initiate a claim, please contact our support team:
INNPOSO Trading BV Bedrijvenpark Twente 00305, 7602KL Almelo, Netherlands
Email: office@innposotradingbv.com
Phone: +31 68 484 3906