Returns and Refunds Policy
1. Overview At Innposo Trading BV, we are committed to providing premium quality products. We aim to ensure every order meets our high standards before it reaches you. Because we deal with specialized items, including perishable food products and industrial supplies, our return policy is managed as follows:
2. Perishable Goods (Frozen Meats & Food) Due to strict health, safety, and cold-chain requirements, we cannot accept returns for frozen food products once they have left our controlled facility.
- Quality Assurance: If you believe there is a discrepancy in the quality or condition of your order upon arrival, please note this on the delivery document (CMR/AWB) immediately. You must notify us at
office@innposotradingbv.comwithin 24 hours of receipt with photographic evidence and a temperature log.
3. Non-Perishable Goods (Beverages & Industrial Supplies) For non-perishable goods:
- Damaged or Incorrect Items: If you receive items that are damaged or do not match your order, please notify us at
office@innposotradingbv.comwithin 3 business days of delivery. - Returns: We do not accept returns for “change of mind.” If an error occurred on our part, we will work with you to provide a replacement or refund.
4. Cancellations You may cancel your order without penalty within 24 hours of payment, provided the order has not yet been dispatched. Cancellations requested after dispatch cannot be processed.
5. Refund Process If a refund is approved, it will be processed back to the original payment method. Refunds are typically issued within 7–14 business days after a claim is finalized.
6. Contact Us If you have any questions, please contact our support team:
- Email: office@innposotradingbv.com
- Phone: +31 68 484 3906
- Address: Bedrijvenpark Twente 00305, 7602KL Almelo, Netherlands